Drivers may arrive up to 15 minutes before or after scheduled pick up time.
Drivers will wait 5 minutes before going to the next ride.
Rides not cancelled at least 1 hour prior to pick-up will be considered a “no show”, and a “no show” fee (the ride’s fare) will be charged to the passenger’s next ride.
All oxygen equipment must be secured.
Wheelchairs must be in good working order and appropriate for transport. Foot rest supports are highly recommended for all wheelchair riders.
We do not transport Broda/reclining wheelchairs as they are unsafe for transportation.
If needed, one caregiver or one attendant may ride free to assist the passenger.
No bikes, TV’s, furniture, mattresses, or other large items can be transported.
Service animals are permitted to accompany individuals with disabilities in our vehicles and our transit facility.
Pets are only allowed if in a secure carrier.
In case of severe weather, our executive director or other appointed representatives will use info from NDDOT, weather reports, and forecasts to determine if any closure is warranted. We usually follow the same schedule for closures as the City of Dickinson, Dickinson Schools, and other major businesses. Employees and customers will be notified as soon as possible by local radio and TV stations, as well as phone calls when possible.
We may have a limited staff available during inclement weather for Kidney Dialysis.
Smoking is prohibited in all of our vehicles.
Firearms or weapons of any kind are not allowed on any of our vehicles.
Disruptive passengers will not be tolerated on our vehicles.
Unruly behavior is unfair to other passengers and a distraction to the driver. In the event that a passenger is disruptive, the driver will request that the problem passenger cease the behavior immediately.
Passengers who continue objectionable activity will be reported to the dispatcher (who may contact law enforcement officials) and be taken to the nearest public place and asked to leave the vehicle.
At the discretion of management, disruptive behavior may result in denial of future service.